Automated Text Messaging: More Customers and Less Work for Small Businesses

July 19, 2016 John Rigo

automated text messaging

Text message marketing - a new, highly-effective means of communications that’s working to continually deepen the connection between small businesses and their customers. It’s a hot topic we’ve been discussing a lot the past couple of weeks because it can be SO vital for the success of local businesses. We’ve already gone over in a prior post, how text message is one of the best ways (if not THE best way) for small businesses to communicate with their customers for the following reasons:

a) Short/Effective Messaging

b) Highest Open Rates

c) Best Way to Spread the Word on Promotions

We’ve even gone ahead to provide you with automated text messaging examples that you can utilize through automated marketing solutions like Frederick. Today, we’re going to show you how to put that automated text messaging to work. We’re going to showcase exactly HOW Frederick’s automated text messaging can work to fill your empty seats and make you more money in the situations you face everyday as a small business owner.

So, let’s get to it! Here are three scenarios Frederick’s automated text messaging feature can be your one-way ticket out of a less than favorable situation.

Scenario #1: Your Customer Cancels Their Appointment Last Minute

Sometimes things don’t alway go as planned. In an ideal world your customers would give you an ample amount of notice if they can’t make an appointment. However, in the real world we both know that’s hardly ever the case.

A typical situation for you probably goes more like this… Tomorrow you’re planning on a customer coming for their 11am - 1pm appointment. It’s a longer appointment that will bring in a sizable amount of revenue for your business, so it’s important everything goes smoothly. However, the day before your customer calls to let you know they won’t be able to make it. You’re filled with emotions of disappointment and frustration. Now you have a 2 hour gap in your schedule and hardly 24hrs to fill that slot. What do you do?

                              automated text messaging

With Automated Text Messaging: You’re upset that your customer never showed, but with Frederick’s automated text messaging - you’re covered. Frederick works to fill that empty slot for you. Frederick identifies unfilled appointment slots within the next 24 to 48 hours, then gets them filled with highly targeted marketing campaigns to the clients that are most likely to respond. You get your schedule gap closed and you don’t even have to do a thing.  

Scenario #2: Someone Forgot Their Appointment

The relationships you have with your customers mean everything. Your customers aren’t really your customers — they’re more like your family. That’s why you always put so much time into planning, and perfecting each and every appointment to each customer’s individual needs.

Today you’ve got an appointment with a customer at 3pm. You’re staff has planned, prepped and is ready for their arrival. However, when 3pm rolls around they’ve yet to show. It’s not ideal, but you realize that everyone is late from time to time. Once the clock hits 3:15pm and still nothing, you start thinking “what the heck happened!?” You’re starting to realize that they’ve probably forgotten and they’re probably not coming for their appointment. Great…….

Sound familiar? Well, you’re not alone. No-shows like this are a common problem many small businesses face.

                              automated text messaging

With Automated Text Messaging: Frederick gives you the power to stop this situation before it ever happens. Through automated marketing solutions like Frederick you have access to appointment reminder texts. Frederick connects with your existing appointment book or management system to automatically remind clients about their upcoming appointment.You can use these as your preemptive strike to drastically reduce the chances of a customer forgetting their appointment.

Scenario #3: Slow Days / Months

Unfortunately, not every season is your business’ “busy season.” Sometimes you hit a cold spell. Ironically, many small businesses report the summertime to be their least profitable months.

The sun is shining, the sky is clear, and exotic, faraway places are just calling your name. However, they’re also calling your customers’ names as close to 60% of Americans plan to take a summer vacation and roughly 42% of vacationers plan on being away for a week’s time or longer. It’s hot, you’re bored, and business is extremely slow. What can you do to beat slow days?

                              automated text messaging

With Automated Text Messaging: You can automate a promotional message and then Frederick will send out these promotions to your customers during slow-days.  You don’t even need to tell Frederick when to send these automated text messages. Frederick knows when to do this all on its own. It actually predicts when business is likely to be slow using your transactional history, and offers a special encouraging clients to book those specific days.  

 

Ready to start using automated text messaging to turn a bad situation into a profit? See how Frederick can help you out!

                          automated text messaging

 
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