How’s your Facebook for Business page looking these days? Is all your information accurate? Have you put up some new pictures?
How about your online reviews? Did you know that Facebook houses your online reviews? Yep! Just like Yelp and Google, Facebook encourages for your customers to review your business, it looks a little something like this:
We know you’re delivering the best possible services to your customers. We also know that your online reviews are impacting your business more than you may have imagined. Your online reviews tie directly with your customer loyalty. While your returning customers are the ones that are more likely to rate and review, it’s their feedback that proves to be more powerful than any advertisement you could create.
88% of customers use online reviews when selecting a local business, so make sure you’re getting as many as possible.
So…how can you go about doing this?
With online reviews and reputation management software like Frederick, you’ll be able to identify your happiest customers or “promoters” and encourage them to leave reviews that go directly onto your Google, Yelp, and of course, Facebook.
How does it work?
Using the Net Promoter ScoreSM(NPS®) methodology (read more about it here!), Frederick is able to automatically ask your customers how they rate their recent visit to your business. Identifying the customers who have given your business only a high score of 9 or 10, Frederick automatically asks them to leave a review.
From there, Frederick makes it incredibly convenient for your customers by allowing them to submit their reviews either online or through a text message.
The entire exchange looks a little like this:
You online reviews are the secret sauce to bringing in more business and fostering greater customer loyalty. What are you waiting for?